Customer Care

Credit Questions

If you'd like to make a payment on your Jared the Galleria of Jewelry credit account, update your statement address, or have any other credit concerns, select the image below that matches your Jared the Galleria of Jewelry card.

(note: You will need to create a login and password separate from your Jared.com online profile)

Where is my Order?

Check the status of your online order or cancel your order HERE
(note: Orders can only be cancelled up to one hour after placed)

Chat With Us

Online chat is the fastest way to a live agent!

Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below.

Live Chat

Chat agents are staffed:

Monday - Friday 9AM to 10PM ET

Saturday and Sunday from 12PM to 9PM ET

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8229 during the below hours

MONDAY - FRIDAY 9am - 10pm ET
SATURDAY - 10am - 10pm ET

SUNDAY - 12pm - 9pm ET

Email Us

Email us about merchandise questions or concerns, repair questions, or warranty and service plan questions HERE
Note: Email response time is 3 business days. If you need immediate assistance, please chat or call.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE

Request Proof of Purchase

If you'd like to request a sales slip for a previous purchase, click HERE


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