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LOOKING FOR HELP?
You're in the right place! From guiding you to the perfect engagement ring to handling a purchase-related question.
Chat With Support
From warranties to orders, Customer Support can answer all your questions.
Chat With A Jewelry Expert
An expert can help you narrow down options and find the perfect jewelry.
Text Us
Get questions answered and resume your conversations easily!*
Send us a message on WhatsApp and get connected to a Jewelry Expert
Chat
Monday to Friday: 8 AM — 12 AM ET
Saturday: 10 AM — 10 PM ET
Sunday: 12 PM — 9 PM ET
Phones
Monday to Friday: 9 AM — 7 PM ET
Saturday: 10 AM — 6:30 PM ET
Sunday: Closed
* By clicking this link or texting this number (1+855-931-4261), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders from Jared at the cell number used when signing up). Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.
CONNECT NOW WITH A JEWELRY CONSULTANT LOCATED IN STORE
A Jewelry Consultant can show you options live from a Jared store, answer questions, and help you find your dream jewelry.
Video Call Hours
Monday to Saturday: 11 AM – 9 PM ET
Sunday: 12 PM – 5 PM ET
*Times may vary due to holiday hours
POPULAR SERVICES
FAQs
RETURN AND REFUND
Jared.com's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. Jared.com will not accept the return of merchandise picked up at the store.
Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.
ONLINE ORDERS
Your credit card will be charged for your purchase the day the merchandise is shipped to the store.
Your order will be shipped from jared.com to the Jared store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.
No, there are no shipping charges applied to orders shipped to a store.
RING SIZING AND ENGRAVING
When you purchase a ring on jared.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.
If you do not see your ring size listed for a ring you like, please visit the Jared The Galleria of Jewelry store nearest you to determine if a ring can be ordered in your size.
Jared the Galleria of Jewelry offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Jared store. (Engraving is not available on jared.com.)
When you purchase a ring on jared.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.
If you do not see your ring size listed for a ring you like, please visit the Jared The Galleria of Jewelry store nearest you to determine if a ring can be ordered in your size.
Other Ways to Reach Us
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8229 during the below hours:
Sunday: Closed
Monday - Friday: 9am - 7pm ET
Saturday: 10am - 6:30pm ET
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8229 during the below hours:
Sunday: Closed
Monday - Friday: 9am - 7pm ET
Saturday: 10am - 6:30pm ET
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333