VAULT REWARDS PROGRAM TERMS
THESE TERMS INCLUDE AN ARBITRATION PROVISION THAT GOVERNS ANY DISPUTES BETWEEN YOU AND US. THIS PROVISION REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND COMPANY ARE EACH GIVING UP RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.
These Terms were last updated March 21, 2023 and are subject to change in the Company’s sole and exclusive discretion subject to appropriate notice to Member.
HOW TO SIGN-UP AND ELIGIBILITY
Customers can join the Program:
(1) In-store at Participating Brands by visiting any participating store location (listed below) and signing up with a store associate. To sign up in-store, customers will need to provide a name and valid email address.
(2) Online by visiting www.jared.com/vault-rewards, www.kay.com/vault-rewards, www.zales.com/vault-rewards, www.kayoutlet.com/vault-rewards, or www.zalesoutlet.com/vaultrewards. To sign up online, customers must create an online account at Jared.com, Kay.com, Zales.com, Kayoutlet.com or Zalesoutlet.com with a valid email address.
No purchase is necessary to sign up. The Program is currently open only to U.S. residents who are 18 or older. By signing up for the Program, you represent and warrant that you are of capacity to form a binding contract with the Company and meet all of the foregoing eligibility requirements.
HOW TO EARN GEMS AND TIER STATUS
Once enrolled in the Program, to earn Gems or use Member benefits at each Participating Brand Members must:
(1) In-store, provide the store associate the email address associated with the Member’s Program account.
(2) Online, have an online account at the Participating Brand using the email address associated with the Member’s Program account and be logged into the online account at time of purchase.
Members will earn 1 “Gem” for every $1.00 USD spent on eligible purchases. Amount spent will be rounded up to the nearest dollar to determine number of Gems earned per purchase. For example, a purchase of $99.49 will earn 100 Gems. If a purchased item is returned, Gems will be deducted from the Member’s account and not count towards the Member’s tier status.
Gems are not earned on the purchase of gift cards or on tax or shipping charges.
The number of Gems earned per calendar year determines a Member’s membership tier status (Sapphire, Ruby, Emerald, or Diamond). Tier status will be determined on February 1 of each calendar year based on the Gems earned from the previous calendar year (January 1 to December 31), less any returns. Your membership tier status is valid for one year from February 1 and will be re-assessed annually based on earning from the previous calendar year.
Each tier status will provide Members with benefits as set forth below and as subject to change in Company’s sole and exclusive discretion. Members with less than 700 Gems in one calendar year will retain Sapphire status. Members who accumulate 700-1,999 Gems in one calendar year will attain Ruby status. Members who accumulate 2,000-3,999 Gems in one calendar year will attain Emerald status. Members who accumulate 4,000+ Gems in one calendar year will attain Diamond status.
Participating Brands may periodically offer temporary promotions through which you may be able to receive bonus Gems for eligible purchases or for other activities. Any such promotion may be subject to additional terms, which will be disclosed at the time the promotion is offered.
Gems are used to determine a Member’s membership tier and have no cash or other value and cannot be redeemed for merchandise.
If you have questions regarding your status, you may call 1-800-527-8229 for more information or Chat Live with a Customer Care Agent. In addition, Members may lose their tier status if their membership is revoked or otherwise cancelled. Membership in the Program never expires. However, after two years of inactivity in the Program, the account may be frozen or disabled. If you wish to terminate your participation in the Program, you can do so by contacting our Customer Care Team at 1-800-527-8229 or via Live Chat. All Gems and related benefits of Program participation will be irrevocably forfeited upon termination of your membership.
BENEFITS OF EACH TIER
Members will be eligible for certain benefits depending on the number of Gems earned and tier status attained each calendar year. Each tier status associated with the Program will include specific benefits. Company reserves the right to change or eliminate the benefits of the Program and any tier in its sole and exclusive discretion, with or without notice to you.
Currently available benefits and related terms and conditions for each tier are available on the Vault Rewards homepage here.
By signing up for the Program, you are agreeing to receive emails and other communications, which may include messages about your membership and other offers in connection with the Program, as well as about marketing and promotional messages from the Participating Brands and their affiliates. If you unsubscribe from Vault Rewards and/or Participating Brand emails, you may not receive communications about the Program including offers or benefits.
GENERAL PROGRAM TERMS
Modifications and Termination
We reserve the right to modify any of the terms and conditions governing the Program at any time, with or without notice, even though these changes may affect your ability to earn or redeem Gems. Modifications are effective immediately upon posting of the updated Terms. We also reserve the right to suspend or terminate the Program (in part or in its entirety) at any time, for any reason.
If we suspect that you have failed to comply with these Terms, engaged in fraudulent or inappropriate activity, make made purchases for a business or for resale, or otherwise try attempted to manipulate or unfairly benefit from the Program, as determined by us, in our sole discretion, we reserve the right to terminate your Program membership, prohibit you from participating in the Program, and take appropriate legal action. If we terminate your Program membership, you will not be able to redeem or otherwise use Program benefits at the time of termination.
Choice of Law
The Program is created under and governed by the laws of the state of Ohio and is void where prohibited by law. We make no guarantees, warranties, or representations of any kind concerning the Program. By participating in the Program, you agree to release and hold the Company, Sterling Jewelers Inc., and its and their parent, subsidiary and affiliated entities, and their respective officers, directors, employees, and agents harmless from and against any claim or cause of action arising out of participation in the Program, including, but not limited to: (a) technical errors that may prevent you from earning or redeeming Gems; (b) inaccuracies in your Gems balance; or (c) defect in any Reward.
READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND IMPACTS HOW CLAIMS YOU AND COMPANY MAY HAVE AGAINST EACH OTHER ARE DETERMINED.
Agreement to Arbitrate
You and Company agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to this or previous versions of these Terms, your use of the Program or Website, or to any products or services sold or distributed by us or through the Website will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify and the case proceeds as an individual (non-class, non-representative) case. The Federal Arbitration Act applies to this agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these Term of Use as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to National Registered Agents, Inc., 160 Greentree Dr., Suite 101, Dover, Delaware, 19904. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules.
The arbitration hearing will be held in the U.S. You or Company may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and Company subject to the arbitrator's discretion to require an in-person hearing.
The arbitrator will decide all claims in accordance with applicable law. The arbitrator shall not be bound by rulings in prior arbitrations involving other Company customers, but is bound by rulings in prior arbitrations involving the same Company customer to the extent required by applicable law. The arbitrator's award shall be final and binding and judgment on the arbitrator's award may be entered in any court having jurisdiction.
Prohibition of Class, Representative, and Consolidated Actions
You and Company agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action. Unless both you and Company agree otherwise, the arbitrator may not join more than one party's claims, and may not adjudicate or determine any form of a representative, class, or consolidated proceeding. The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party bringing the claim, if such relief is warranted by the facts and law. Any relief awarded by the arbitrator will not affect other Company customers.
If for any reason a claim proceeds in court rather than in arbitration both you and Company each waive any right to a jury trial. You and Company also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
TRADEMARKS, COPYRIGHTS AND PATENTS
All trademarks, logos, and service marks displayed on the Website, are registered and unregistered trademarks of Company, its affiliates, licensors, content providers or other third parties. All of these trademarks, logos and service marks are the property of their respective owners. You may not use such marks without the prior written permission of the Company, or the owner of the marks. We reserve all rights not expressly granted in and to the Website and its content. This Website and all of its content, including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof (collectively, "Content"), is owned by Company and its licensors, and protected by U.S. and international copyright laws. All products displayed on our Website are protected by copyright and/or patents owned by Company and its licensors.
DISCLAIMER OF WARRANTIES
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE AND THE PROGRAM, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE AND THE PROGRAM IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
LIMITATION OF LIABILITY
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, THE PROGRAM, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
If you have any questions or comments about these Terms or the Program, please contact us at 1-800-527-8229.
You can participate in the Program by making purchases online at Jared.com, Kay.com, Zales.com Kayoutlet.com and Zalesoutlet.com and in-store at any Jared, Jared Vault, Kay Jewelers, Kay Outlet, Zales and Zales Outlet location.