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Customer Care



Get Live Jewelry Advice

Talk to an experienced store jewelry consultant using your phone or computer audio for help understanding different gemstones and metals or advice choosing the best pieces to own and give. Please make sure your speakers are turned on.

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Chat With Customer Care

Type to chat with a Customer Care agent online. They can help you shop, apply promos, answer website questions and even place your order.

Book An Appointment

Let a trusted Jared expert walk you through options over the phone or in a store at a set time convenient for you. You'll get trusted help selecting jewelry, choosing sizes, shopping for gifts, and more - whenever it works for your schedule.


If you'd like to make a payment on your Jared the Galleria of Jewelry credit account, update your statement address, or have any other credit concerns, select the image below that matches your Jared the Galleria of Jewelry card.

(note: You will need to create a login and password separate from your online profile)
For Comenity Bank Cardholders call phone number 866.231.0070 \(TDD/TTY:1-800-695-1788\) and website  Gold Comenity bankcard on white background

For Genesis cardholders call 877.328.8334 or Black Genesis bankcard on white background with phone number and website.

Where is my Order?

Check the status of your online order or cancel your order HERE
(note: Orders can only be cancelled up to one hour after placed)

Chat With Us

Online chat is the fastest way to a live agent!

Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below.


Chat agents are staffed:

Sunday: 12PM-9PM

Monday - Friday: 8AM to 12AM ET

Saturday: 10AM to 10PM ET

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8229 during the below hours:

MONDAY - FRIDAY 9am - 10pm ET
SATURDAY - 10am - 10pm ET
SUNDAY - 12pm - 9pm ET

California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE