Customer Care


If you'd like to make a payment on your Jared the Galleria of Jewelry credit account, update your statement address, or have any other credit concerns, select the image below that matches your Jared the Galleria of Jewelry card.

(note: You will need to create a login and password separate from your online profile)
For Comenity Bank Cardholders call phone number 866.231.0070 \(TDD/TTY:1-800-695-1788\) and website  Gold Comenity bankcard on white background

For Genesis cardholders call 877.328.8334 or Black Genesis bankcard on white background with phone number and website.



IMPORTANT COVID-19 Announcements for our Valued Customers

Lifetime Diamond & Gemstone Warranty 

Jewelry purchased from Jared can be serviced at any of our locations nationwide. Whether you need jewelry repair, cleaning or warranty inspection services, we are here to assist. Use the Find a Store function to locate the nearest store.


6-Month Cleaning & Inspection 

If your local store is open to the public, jewelry inspection and cleaning can now be completed. We recommend scheduling an appointment by contacting your local store. If your local store is temporarily closed, offering curbside services only, or if you are not comfortable coming to the store, we will extend a six month grace period from the original inspection date to remain compliant with your warranty terms during these unprecedented times. Your warranty will not void and we will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection. We will happily inspect and honor your warranty at that time. If you would like to confirm your next inspection date, please contact Customer Care at 1-800-527-8229.

Jewelry Repairs

Jewelry purchased from Jared can be serviced at any of our locations nationwide. The majority of our stores are now open. If your local store is open, please contact them to schedule an appointment for your jewelry repair. If your local store has not reopened, we sincerely apologize for any inconvenience this has caused. Our intention is to reopen stores as soon as it is safe to do so. To see if your store has reopened, please check here.

Where is my Order?

Check the status of your online order or cancel your order HERE
(note: Orders can only be cancelled up to one hour after placed)

Chat With Us

Online chat is the fastest way to a live agent!

Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below.

Chat agents are staffed:

Monday - Friday 9AM to 10PM ET

Saturday and Sunday from 12PM to 9PM ET

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8229 during the below hours:

MONDAY - FRIDAY 9am - 10pm ET
SATURDAY - 10am - 10pm ET
SUNDAY - 12pm - 9pm ET

California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE