Customer Care


If you'd like to make a payment on your Jared the Galleria of Jewelry credit account, update your statement address, or have any other credit concerns, select the image below that matches your Jared the Galleria of Jewelry card.

(note: You will need to create a login and password separate from your online profile)
For Comenity Bank Cardholders call phone number 866.231.0070 \(TDD/TTY:1-800-695-1788\) and website  Gold Comenity bankcard on white background

For Genesis cardholders call 877.328.8334 or Black Genesis bankcard on white background with phone number and website.



IMPORTANT COVID-19 Announcements for our Valued Customers

Lifetime Diamond & Gemstone Warranty

We appreciate that you are concerned with maintaining your lifetime warranty. While your jewelry is expected to be cleaned and inspected every six months, we are extending a 60-day grace period for all diamond warranties. We will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection, as the safety of our team members and customers is our primary concern. We will happily inspect and honor your warranty at that time.


Jewelry Repairs

We understand how much your jewelry means to you and want you to know how much we appreciate your trust in us to properly restore it. As the safety and security of our employees and customers is our top priority, we want to inform you that your local store is temporarily closed. Although your precious jewelry is either at the closed location or waiting for restoration at one of our service centers, we want to assure you that we have taken great care to safely secure your jewelry.

As we navigate through this very challenging time in our country, we anxiously await the re-opening of the store and will notify you when your jewelry is ready for you to pick it up.

Where is my Order?

Check the status of your online order or cancel your order HERE
(note: Orders can only be cancelled up to one hour after placed)

Chat With Us

Online chat is the fastest way to a live agent!

Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below.

Chat agents are staffed:

Monday - Friday 9AM to 10PM ET

Saturday and Sunday from 12PM to 9PM ET

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8229 during the below hours:

MONDAY - FRIDAY 9am - 10pm ET
SATURDAY - 10am - 10pm ET
SUNDAY - 12pm - 9pm ET

California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE