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Help & FAQs

Help & FAQs

Our Help & FAQ section contains answers to some of the most common questions we receive. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact our Customer Care Department for additional assistance.

Return and Refund's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. will not accept the return of merchandise picked up at the store.

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.


A: No. Customers are no longer required to wear a mask or face covering while shopping in our stores, unless required by state or local law. We will continue to have masks available for customers who choose to wear one, as well as offer virtual appointments and phone consultations for customers who may not be comfortable visiting in-store.

A: The following safety measures are in place for open stores:

  • All Jared team members must wear masks.
  • We ask you to avoid entering the store if you have symptoms of COVID-19, namely fever or cough.
  • We clean jewelry before and after handling by each customer, and disinfect case surfaces frequently.
  • Employees must wash their hands often. Hand sanitizer is available for customers throughout the store.
  • Everyone must maintain a 6-foot distance from others and avoid unnecessary physical contact.

Guarantees and Service Plans

Jared the Galleria of Jewelry's Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.

In addition, you may purchase the Jared the Galleria of Jewelry Lifetime Extended Service Plan . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. This plan covers repairs to the mounting (setting) including future ring size adjustments, refinishing and polishing, and resetting your diamonds and gemstones. Note: The Extended Service Plan is not offered for certain metals such as Tungsten and Titanium. You must take your jewelry to a local Jared The Galleria of Jewelry store for repairs under this plan.

Contact Information

The address for our corporate headquarters is:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Online Orders

Your order will be shipped from to the Jared store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

No, there are no shipping charges applied to orders shipped to a store.