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  • Style Help
    Shop with a jewelry expert to find the perfect piece.
  • Store Finder
    Find a Jared near you for in-store services and shopping events.
  • e-Gift Cards
    Give them the gift of choice. Delivered within 24 hours.
  • Start a Return
    Returns must start within 30 days of purchase or shipment date. Holiday times may vary.
  • Request a Service
    Book an appointment or visit a store for any service-related help.
  • Track a Service
    Easily track where your item is within the repair process.
  • Track Your Order
    Check the location and estimated arrival time of your order.
  • Cancel Your Order
    Changed your mind? Cancel an order within one hour of placing it.
  • Missing Package
    Submit a quick online claim ticket so we can start investigating.
  • Protection Plans
    Protect your jewelry for life with a one-time payment.
  • Jared Credit Card
    Pay your statement online and manage your account with ease.
  • Join/Sign In to Vault Rewards
    Unlock immediate access to exclusive benefits, rewards, and more.


Select from our list of most frequently asked questions, sorted by category below, or explore them all to learn more about all the great services we offer!

We offer one-on-one help both virtually and in-store.

To get started, you can Book a virtual or in-store appointment.

Our trained and certified diamontologists are industry-recognized pros. They will help you with solid advice and tips you can trust when you're:

  • Buying gifts
  • Engagement ring shopping
  • Pairing with existing jewelry
  • Designing a custom piece
  • Looking for expert style advice
  • Selecting a new timepiece

Find the perfect gift or inspiration on gift ideas.

To sign up for text-messages.

Need additional help and want to speak with a Jewelry Expert? To get started, you can Book a virtual or in-store appointment.

Jared’s e-gift cards can be found online.

Gift cards are available in any value from $25 to $2000. The Jared gift card never expires and can be redeemed at any Jared on or online.

Choose the payment options to fit your budget. We offer a variety of payment options to make it easy for you. We accept the following types of payment:

  • Jared Gold Credit Card
  • Jared e-Gift Card
  • Progressive Leasing
  • Affirm
  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay

Your gift card can be redeemed at any Jared retail location or online at at checkout.

To apply for a Jared Gold Credit Card.

We have zero down special financing* on purchases of $300 or more with The Jared Gold Credit Card issued by Comenity Bank.

* Minimum payments are required for each Credit Plan. Valid for single transaction only. If the single transaction has multiple shipments, each shipment may result in a separate Credit Plan, subject to a separate minimum purchase requirement.

Credit card offers are subject to credit approval.

Jared Credit Card Accounts are issued by Comenity Bank or other lenders as applicable. For other lender Credit Card Accounts, please see your credit card agreement for account terms, including available credit plans and down payment requirements.

Your new credit card will arrive in the mail 7-10 business days from the date you opened your account. If you do not receive your card after 10 business days, please call Comenity Bank at 1-888-832-8415 (TDD/TTY: 1-800-695-1788) to request another card.

For any questions, please call Comenity Bank at 1-888-832-8415 (TDD/TTY: 1-800-695-1788) or go to the help page and select transactions and statements.

To link your card to your account, login. If you don't know your account number, you'll have the option to look up your account online during registration. Once your card is successfully linked, it will automatically appear as a payment option in the billing step, and you can use it on your next purchase.

Yes, unless you sign up for paperless statements, a monthly statement is mailed if you have a balance or there is activity on your account.

Comenity Bank

To avoid a late fee, you must pay at least the minimum amount due on or before the due date. Payments received on the due date must be received before 5:00 PM EST.

Concora Credit

Questions about your statement or call Concora Credit at 1-800-228-9143.

It’s easy to sign up! Visit and click “Register”. Enter your account information (use your current account number).

Comenity Bank

If you have attempted multiple unsuccessful logins, your online account access is temporarily suspended for your security. We will send an email with instructions to the email address we have on file for your account.

In the event you are still having login issues and need to pay your bill, you can use Easy Pay.

Concora Credit

For assistance with your account or call Concora Credit at 1-800-228-9143.

For any questions, please call Comenity Bank 1-888-832-8415 (TDD/TTY: 1-800-695-1788) or visit the nearest Jared store.

Yes! Many items are available for pickup in your store today. For items that are not available for pickup today, we'll ship your purchase to the Jared store of your choice - for free. Pick it up at your convenience, and get advice and answers from our jewelry pros.

Here is how it works:

  • You'll get an email when your purchase is ready for pick up.
  • You have 7 days from the day we sent the email to pick up your purchase.
  • After 7 days, your order will be sent back to, and we'll credit your original payment method.
  • You do have the option to assign an alternate pickup person during checkout for your Get it Today pickup orders. They will need to sign for it with a valid photo ID. We want to ensure you have a safe and secure experience as you receive your order.
  • Some merchandise may be excluded.

You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

There are three shipping options!
  • Expedited is our default shipping option.
  • Express is our fastest shipping option.
  • Standard is our 'no-rush' shipping option.

Please refer to the estimated delivery date shown in Checkout for your order, which includes processing and transit times.

Same-Day Delivery with Roadie

Need your jewelry fast and can't get away? Our friends at Roadie* have you covered. Shop your local Jared online and place your order by 1:00 P.M. local time to get it delivered today without having to leave home! Great for last-minute birthday shopping, occasions that pop up, or grabbing a holiday gift. *Availability, selection, and order cut-off times may vary by location. Fees apply to same day delivery. Find out more about how Same-Day Delivery works here and get ready to gift!

Ship to a UPS Access Point™

Looking for a secure, flexible delivery option? You can have your package shipped to a UPS Access Point near you.
  • Available for most orders $5,000 or less.
  • Simply choose a UPS Access Point near you and select your preferred shipping method.
  • We’ll deliver your order to the UPS Access Point you chose and email you a pickup code when your item is ready.
  • When you get to your UPS Access Point, show your pickup code to collect your package.
  • You’ll have 7 days from delivery to pickup your order, after which UPS will send it back to us.

No, we are only able to ship orders to street addresses in the 50 United States.

Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag. Please note: This is an estimated calculation; the amount may change depending on the location (zip code) where the merchandise is shipped.

To track your order online.

You will also receive an email - and a text if you choose that option - with your tracking number and estimated delivery date.

Additionally, you can use the tracking number on your carrier's website.

Orders cannot be modified after placement. You can cancel within one hour of placing your order from the order status page If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.

Note: Canceling an order may result in a pending hold on your bank-issued credit card or Jared account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase. The merchandise from a canceled order may not be available for immediate re-purchase.

To start a claim for a missing package.

Answering a few questions will immediately open a ticket so we can resolve this for you. Please continue if your tracking status is one of the following cases:

  • Says delivered but it is not there
  • Says shipped, no movement +5 days

Note: Packages shipped more than 60 days ago are not eligible for a claim investigation.

  • You can return your purchase within 30 days from the purchase (shipment) date. You can exchange merchandise within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Please note: We can handle a return online, but exchanges must be done at one of our stores.
  • Jewelry must be in good condition and watches unworn, unaltered, and accompanied by the original packaging, warranty and instructions.
  • Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards* and merchandise received via the Lifetime Protection Plan.
  • All refunds are credited to the same tender as the original purchase.
    • Credit and Debit Cards – The same account will be credited.
    • Check – A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
    • Cash – When funds are insufficient to refund the original purchase amount or the refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
    • Gift Card – Refunds will be applied to a new gift card. Gift cards cannot be returned, (except where required by law)*.
  • Trade-Ins – You will receive either your original trade-in or similar merchandise.
  • Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease.
  • For Online Orders: We will credit your original payment method, excluding delivery charges.

*Please note: All gift card sales are final and cannot be redeemed for cash, except where required by law. In certain states, gift cards may be refunded for cash once the balance is below the applicable state law threshold: Under $10.00 in California; under $5.00 in Colorado, Maine, Massachusetts, Montana, New Jersey, Oregon, and Washington; under $3.00 in Connecticut; under $2.50 in Texas and under $1.00 in Rhode Island and Vermont.

Returning your Jared purchase is easy. Simply return your purchase online or to your local Jared store.

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.

  • Credit and Debit Cards: The same account used to make the purchase will be credited the day the return transaction processes.
  • Check: A refund check will be issued from our corporate office and mailed within 21 days.
  • Cash: When funds are available at the store, refunds less than $500 will be given the day of the return. Please Note: Stores will NOT have funds at the start of the day. When funds are insufficient to refund the original purchase amount or the refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
  • Gift Card: Gift cards cannot be returned (except where required by law). Refunds on returned merchandise purchased with a gift card will be applied to a new gift card.

Shop personalized products.

Jared offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Jared.

Our experts are happy to help you create the jewelry of your dreams. From custom engagement rings to re-imagining a vintage favorite, our experts will help you bring your ideas to life.

There are multiple ways to get started:

If you have an existing Jared account, sign in and click “My Items”. If you don’t have a Jared account, you can check the order status of your purchase.

Each of your items will show our service plan numbers –if included or purchased.

To start a repair online or visit a Jared store.

We offer simplified pricing with bundle packages to make it easy. To view pricing online.

Visit a Jared store at any time for free jewelry cleaning. Whether you purchased the jewelry from us or not, we're happy to give it an expert cleaning to make it shine like new.

We offer appraisal services at all of our locations, so you can quickly and easily find out the estimated retail replacement value of your jewelry and get documentation in order to obtain insurance coverage. Having your jewelry appraised correctly and accurately is important for both you and your insurance company so that if your jewelry is lost, stolen or damaged it can be used by the insurance company to quote the replacement and to replace it with like kind and quality.

View Jared's appraisals process and pricing.

We take diamond integrity very seriously. We use our proprietary Diamond Gemscope to confirm diamond authenticity, note color gemstone integrity, and capture digital images for planning repairs. Any diamond you bring to Jared will be expertly tested at least three times:

  1. When you first bring it to us
  2. When it's received from the Design & Service Center
  3. At the completion of the repair

At Jared, we have the expertise, experience and resources to ensure your peace of mind. You can trust that:

  • We will pay the most competitive rate for your items or we will return them to you free of charge.
  • We will tell you in advance exactly what our offer will be. Our rates are updated daily and are based on the afternoon London Fix, which occurs at 10:00 AM Eastern Time.
  • Once you accept our offer, your check is mailed to you within two (2) business days.
  • For your safety and security, every package we receive is recorded while it is being opened. We post this video to your own personal account on so you can log in and view your very own valuables being unpacked and weighed. We will keep you informed as your transaction is being handled with complete transparency every step of the way.
  • If, for any reason, you are not happy with the offer you have received or any other aspect of our service, simply return the un-cashed check to us and we will return your items, free of charge.*

*Within thirty (30) days of check issuance. See Terms and Conditions for complete details.

You may trade in any diamond/diamond jewelry item purchased at Jared (Natural diamonds can only be traded-in for natural diamonds and lab-created can only be traded-in for lab-created).

For a new diamond/diamond jewelry item that is at least double the trade-in value. Trade-in value is the original purchase price of the trade-in, excluding charges such as tax and shipping. Trade-in values are automatically generated through Jared Trade-in Evaluation system.

Learn more about eligibility and exclusions at Jared.

No, Vault Rewards is an independent rewards program and not affiliated with the credit card program perks and benefits at this time.

The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions:

  • 3MM is approximately 1/8 inch
  • 6MM is approximately 1/4 inch
  • 13MM is approximately 1/2 inch
  • 19MM is approximately 3/4 inch
  • 25MM is approximately 1 inch
  • 50MM is approximately 2 inches
  • 75MM is approximately 3 inches

Chain mm widths are approximate, more information can be found on our product pages within the Content Care section.

A diamond's value is determined by its carat weight, color, cut and clarity. For further information about diamonds, please refer to the 4Cs Diamond Guide. Diamond Total Weights are approximate.

A setting fee is assessed based on the size of the diamond and the metal type used to secure the diamond in the mounting.

White gold is an alloy of yellow gold mixed with light colored alloys, such as nickel, to give it a white appearance. Platinum is a naturally white metal that is more durable and stronger than white gold. Both may be electroplated with rhodium to give a shinier appearance. This may wear off over time. Ask a jewelry consultant for details.

Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. Lab-grown gemstones can provide remarkable beauty at an exceptional value. Or a wide range of colored gemstones can be cultivated in a lab and offer an affordable alternative to natural gemstones.

To determine your ring size visit Jared’s online guide.

If you do not see your ring size listed for a ring you like, please visit the Jared store nearest you to determine if a ring can be ordered in your size.

Yes. Using our Design-a-Ring feature, you can choose a diamond and a setting online and see how your completed ring will look. We put thousands of diamonds and hundreds of settings at your fingertips. Once you've found "the one," our expert craftsmen will place your diamond in the setting you've chosen and send the completed ring on its way to you.

Live Support Tools

Let’s get you connected to a Jewelry Expert. Experts are available within the following hours:via Chat and Phone.
Please Note: Times may vary during holiday hours.
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