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Chat With Support

From warranties to orders, Customer Support can answer all your questions.

Chat With A Jewelry Expert

An expert can help you narrow down options and find the perfect jewelry.

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Get questions answered and resume your conversations easily!*

WhatsApp

Send us a message on WhatsApp and get connected to a Jewelry Expert

We're Available

Chat

Monday to Friday: 8 AM — 12 AM ET
Saturday: 10 AM — 10 PM ET
Sunday: 12 PM — 9 PM ET

Phones

Monday to Friday: 9 AM — 7 PM ET
Saturday: 10 AM — 6:30 PM ET
Sunday: Closed

* By clicking this link or texting this number (1+855-931-4261), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders from Jared at the cell number used when signing up). Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy. 

CONNECT NOW WITH A JEWELRY CONSULTANT LOCATED IN STORE


A Jewelry Consultant can show you options live from a Jared store, answer questions, and help you find your dream jewelry. 






Video Call Hours

Monday to Saturday: 11 AM – 9 PM ET    Sunday: 12 PM – 5 PM ET
*Times may vary due to holiday hours

MEET WITH A JEWELRY EXPERT ONLINE OR IN YOUR STORE

Schedule time with a Jewelry Expert whenever it works for you. Online or in your store – your choice.


POPULAR SERVICES

    All Services

FAQs

RETURN AND REFUND

Jared.com's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. Jared.com will not accept the return of merchandise picked up at the store.

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.

ONLINE ORDERS

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

Your order will be shipped from jared.com to the Jared store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

No, there are no shipping charges applied to orders shipped to a store.

RING SIZING AND ENGRAVING

When you purchase a ring on jared.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.

If you do not see your ring size listed for a ring you like, please visit the Jared The Galleria of Jewelry store nearest you to determine if a ring can be ordered in your size.

Jared the Galleria of Jewelry offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Jared store. (Engraving is not available on jared.com.)

Other Ways to Reach Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8229 during the below hours:

Sunday: Closed

Monday - Friday: 9am - 7pm ET

Saturday: 10am - 6:30pm ET

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333