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Our Return & Exchange Policy

If you're not happy with your purchase, we want to make it right. You can return or exchange your item at any Jared store for up to 30 days after purchase (date shipped for online orders). Please note: We can handle a return at but exchanges must be done at one of our stores.

  • Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must be returned with all links.
  • Returns and exchanges are not allowed on special ordered watches, gift cards*, custom designs and protection plan replacement merchandise.
  • Merchandise purchased using Progressive Leasing cannot be exchanged.
  • All refunds are credited to the same tender as the original purchase.
    • Credit and Debit Cards - The same account will be credited.
    • Check - A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge. 
    • Cash - When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days. 
    • Gift Card - Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
    • Trade-Ins - You will receive either your original trade-in or similar merchandise. 
    • Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease.

*Please note: In certain states, gift cards may be refunded for cash once the balance is below the applicable state law threshold: Under $10.00 in California; under $5.00 in Colorado, Maine, Massachusetts, Montana, New Jersey, Oregon and Washington; under $3.00 in Connecticut; under $2.50 in Texas and under $1.00 in Rhode Island and Vermont. 

Preparing Your Return By Mail

To return a shipped item to, please follow these steps:

  1. Box your item up securely, in the original packaging if possible.
  2. Your packing slip and all original documents MUST accompany your return. Let us know your reason for return on the packing slip—we're always looking for ways to do it better!
  3. Stick the pre-printed return label on the center of the box and your pre-printed return address on the top left corner of the box.
  4. Ship your package pre-paid and insured for the full purchase price.

What happens next?

Our Quality Assurance team will inspect your shipment before we can process a refund. If everything looks good, we will credit your original payment method, excluding delivery charges, within 5 days of receiving your return.

Please note: isn't responsible for merchandise that's not received or not returned in accordance with these terms.


Ticketed prices refer to the original ticketed price of the merchandise and may not have resulted in sales. Intermediate markdowns may have been taken down before the clearance prices shown. Clearance merchandise may have been included in previous promotions. Clearance prices are available for as long as inventory exists.

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