We are Now Offering FREE Returns by Mail:
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Returns & Exchanges
If you're not happy with your purchase, we want to make it right. You can return or exchange your item at any Jared store for up to 30 days after purchase (shipped).* We can handle a return at Jared.com but exchanges must be done at one of our stores.
- Watches not special-ordered and accessories can be returned if they're unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information to a Jared store or Jared.com. Again, exchanges can only be done at a Jared store.
- You can't return or exchange custom-designed merchandise, class rings, special-ordered watches, charitable donations, or any Pandora items purchased on or after 2/1/2021.
- We will credit your original payment method, excluding delivery charges.
Preparing Your Return By Mail
To return a shipped item to Jared.com, please follow these steps:
- Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
- Include the packing slip and all original documents in the package.
- Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
- Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.
- Your packing slip MUST accompany the return.
- All returns will be inspected by our Quality Assurance team before we can process a refund.
- We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
- Mail your return to the following address: SJIX 375 Ghent Rd. Akron OH 44333
Jared.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.