We have extended our return policy to accommodate our customers during these uncertain times. Purchases made in store 2/22/20 – 3/22/20 are eligible for a return or exchange within 90 days from the original purchase date. Purchases made online 2/22/20 – 3/22/20 are also eligible for return within 90 days after the purchase was made (shipped). Exchanges cannot be processed on

We are Now Offering FREE Returns by Mail:
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Returns & Exchanges

If you're not happy with your purchase, we want to make it right. You can return or exchange your item at any Jared store for up to 30 days after purchase (shipped).* We can handle a return at but exchanges must be done at one of our stores.

  • Watches not special-ordered and accessories can be returned if they're unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information to a Jared store or Again, exchanges can only be done at a Jared store.
  • You can't return or exchange custom-designed merchandise, class rings, special-ordered watches or any personalized engraved merchandise.

Preparing Your Return By Mail

To return a shipped item to, please follow these steps:

  • Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
  • Include the packing slip and all original documents in the package.
  • Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
  • Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.
  • Your packing slip MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we can process a refund.
  • We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
  • Mail your return to the following address:  SJIX 375 Ghent Rd. Akron OH 44333 isn't responsible for merchandise that's not received or not returned in accordance with these terms.

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