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Returns & Exchanges
Your online purchase may be returned to any of our stores or returned by mail to our distribution center. You can return your item for up to 30 days after purchase or exchange it within 30 days. Watches may be returned or exchanged within 30 days. Exchanges must be done at a store. Watches that haven't been special ordered and accessories can be returned if they're unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information within 30 days of purchase. Again, exchanges can only be done at a store. You can't return or exchange custom-designed merchandise, class rings, special-ordered watches, any personalized engraved merchandise, or any Pandora items purchased on or after 2/1/2021. We will credit your original payment method, excluding delivery charges.