We offer one-on-one help both virtually and in-store.

To get started, you can Book a virtual or in-store appointment.

Our trained and certified diamontologists are industry-recognized pros. They will help you with solid advice and tips you can trust when you're:

• Buying gifts
• Engagement ring shopping
• Pairing with existing jewelry
• Designing a custom piece
• Looking for expert style advice
• Selecting a new timepiece

Find the perfect gift or inspiration on gift ideas.

To sign up for text-messages.

Need additional help and want to speak with a Jewelry Expert? To get started, you can Book a virtual or in-store appointment.

Jared’s e-gift cards can be found online.

Gift cards are available in any value from $25 to $2000. The Jared gift card never expires and can be redeemed at any Jared on or online.

Choose the payment options to fit your budget. We offer a variety of payment options to make it easy for you. We accept the following types of payment:

• Jared Credit Card
• Jared e-Gift Card
• Progressive Leasing
• Affirm
• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc. 

Your gift card can be redeemed at any Jared retail location or online at Jared.com at checkout.

Click here to apply for a Jared Preferred Credit Card.

Credit card offers are subject to credit approval.

Jared Preferred Credit Card Accounts are issued by Comenity Bank, a Bread Financial^® company.

Your new Jared Preferred Credit Card will arrive in the mail 7-10 business days from the date you opened your account. If you do not receive your card after 10 business days, please call Comenity Bank at 1-888-832-8415 (TDD/TTY: 1-800-695-1788) to request another card.

For other lender Credit Card Accounts, your card will arrive in the mail 7-10 business days from the date you opened your account. If you do not receive your card after 10 business days, please call (1-800-228-9143) to request another card.

To link your card to your account, login. If you don't know your account number, you'll have the option to look up your account online during registration. Once your card is successfully linked, it will automatically appear as a payment option in the billing step, and you can use it on your next purchase.

To avoid a late fee, you must pay at least the minimum amount due on or before the due date. Payments received on the due date must be received before 5:00 PM EST.

Comenity Bank

If you have attempted multiple unsuccessful logins, your online account access is temporarily suspended for your security. We will send an email with instructions to the email address we have on file for your account.

In the event you are still having login issues and need to pay your bill, you can use Easy Pay.

Concora Credit

For assistance with your account or call Concora Credit at 1-800-228-9143.

Yes! Many items are available for pickup in your store today. For items that are not available for pickup today, we'll ship your purchase to the Jared store of your choice - for free. Pick it up at your convenience, and get advice and answers from our jewelry pros.

Here is how it works:

• You'll get an email when your purchase is ready for pick up.
• You have 7 days from the day we sent the email to pick up your purchase.
• After 7 days, your order will be sent back to Jared.com, and we'll credit your original payment method.
• You do have the option to assign an alternate pickup person during checkout for your Get it Today pickup orders. They will need to sign for it with a valid photo ID. We want to ensure you have a safe and secure experience as you receive your order.
• Some merchandise may be excluded.

You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

• Expedited is our default shipping option.
• Express is our fastest shipping option.
• Standard is our 'no-rush' shipping option.

Please refer to the estimated delivery date shown in Checkout for your order, which includes processing and transit times.

Same-Day Delivery with OneRail

Need your jewelry fast and can't get away? Our friends at OneRail* have you covered. Shop your local Jared online and place your order by 1:00 P.M. local time to get it delivered today without having to leave home! Great for last-minute birthday shopping, occasions that pop up, or grabbing a holiday gift. *Availability, selection, and order cut-off times may vary by location. Fees apply to same day delivery. Find out more about how Same-Day Delivery works here and get ready to gift!

Ship to a UPS Access Point™

• Available for most orders $5,000 or less.
• Simply choose a UPS Access Point near you and select your preferred shipping method.
• We’ll deliver your order to the UPS Access Point you chose and email you a pickup code when your item is ready.
• When you get to your UPS Access Point, show your pickup code to collect your package.
• You’ll have 7 days from delivery to pickup your order, after which UPS will send it back to us.

No, we are only able to ship orders to street addresses in the 50 United States.

Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag. Please note: This is an estimated calculation; the amount may change depending on the location (zip code) where the merchandise is shipped.

To track your order online.

You will also receive an email - and a text if you choose that option - with your tracking number and estimated delivery date.

Additionally, you can use the tracking number on your carrier's website.

Orders cannot be modified after placement. You can cancel within one hour of placing your order from the order status page If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.

Note: Canceling an order may result in a pending hold on your bank-issued credit card or Jared account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase. The merchandise from a canceled order may not be available for immediate re-purchase.

To start a claim for a missing package.

Answering a few questions will immediately open a ticket so we can resolve this for you. Please continue if your tracking status is one of the following cases:

• Says delivered but it is not there
• Says shipped, no movement +5 days

Note: Packages shipped more than 60 days ago are not eligible for a claim investigation.

• You can return or exchange your item at any Jared store for up to 30 days after purchase (date shipped for online orders). Please note: We can handle a return online, but exchanges must be done at one of our stores.
• Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must be returned with all links.
• If you return a sized-to-order ring, we will refund the sizing fee once we process your return.
• Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards**, jewelry that has been engraved or or altered/modified beyond sizing, and protection plan replacement merchandise.
• All refunds are credited to the same tender as the original purchase.
  • Credit and Debit Cards – The same account will be credited.
  • Check – A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
  • Cash – When funds are insufficient to refund the original purchase amount or the refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
  • Gift Card – Refunds will be applied to a new gift card. Gift cards cannot be returned, (except where required by law)*.
• Trade-Ins – You will receive either your original trade-in or similar merchandise.
• Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease.

*Please note: In certain states, gift cards may be refunded for cash once the balance is below the applicable state law threshold: Under $10.00 in California; under $5.00 in Colorado, Maine, Massachusetts, Montana, New Jersey, Oregon and Washington; under $3.00 in Connecticut; under $2.50 in Texas and under $1.00 in Rhode Island and Vermont.

Returning your Jared purchase is easy. Simply return your purchase online or to your local Jared store.

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.

• Credit and Debit Cards: The same account used to make the purchase will be credited the day the return transaction processes.
• Check: A refund check will be issued from our corporate office and mailed within 21 days.
• Cash: When funds are available at the store, refunds less than $500 will be given the day of the return. Please Note: Stores will NOT have funds at the start of the day. When funds are insufficient to refund the original purchase amount or the refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
• Gift Card: Gift cards cannot be returned (except where required by law). Refunds on returned merchandise purchased with a gift card will be applied to a new gift card.

Shop personalized products.

Jared offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Jared.

Our experts are happy to help you create the jewelry of your dreams. From custom engagement rings to re-imagining a vintage favorite, our experts will help you bring your ideas to life.

There are multiple ways to get started:

• Book an appointment
• Text (855) 221-6255

• Add a service plan on your merchandise when you purchase.
• You can add a protection plan after purchase.
• For online purchases, visit Protect My Jewelry or visit a local Jared store near you.

If you have an existing Jared account, sign in and click “My Items”. If you don’t have a Jared account, you can check the order status of your purchase.

Each of your items will show our service plan numbers –if included or purchased.

To start a repair online or visit a Jared store.

We offer simplified pricing with bundle packages to make it easy. To view pricing online.

Visit: online to track your service or repair.

Visit a Jared store at any time for free jewelry cleaning. Whether you purchased the jewelry from us or not, we're happy to give it an expert cleaning to make it shine like new.

We offer appraisal services at all of our locations, so you can quickly and easily find out the estimated retail replacement value of your jewelry and get documentation in order to obtain insurance coverage. Having your jewelry appraised correctly and accurately is important for both you and your insurance company so that if your jewelry is lost, stolen or damaged it can be used by the insurance company to quote the replacement and to replace it with like kind and quality.

View Jared's appraisals process and pricing.

We take diamond integrity very seriously. We use our proprietary Diamond Gemscope to confirm diamond authenticity, note color gemstone integrity, and capture digital images for planning repairs. Any diamond you bring to Jared will be expertly tested at least three times:

1. When you first bring it to us
2. When it's received from the Design & Service Center
3. At the completion of the repair

At Jared, we have the expertise, experience and resources to ensure your peace of mind. You can trust that:

• We will pay the most competitive rate for your items or we will return them to you free of charge.
• We will tell you in advance exactly what our offer will be. Our rates are updated daily and are based on the afternoon London Fix, which occurs at 10:00 AM Eastern Time.
• Once you accept our offer, your check is mailed to you within two (2) business days.
• For your safety and security, every package we receive is recorded while it is being opened. We post this video to your own personal account on JaredJewelersGoldExchange.com so you can log in and view your very own valuables being unpacked and weighed. We will keep you informed as your transaction is being handled with complete transparency every step of the way.
• If, for any reason, you are not happy with the offer you have received or any other aspect of our service, simply return the un-cashed check to us and we will return your items, free of charge.*

*Within thirty (30) days of check issuance. See Terms and Conditions for complete details.

You may trade in any diamond/diamond jewelry item purchased at Jared (Natural diamonds can only be traded-in for natural or lab-grown diamonds and lab-grown diamonds can only be traded-in for lab-grown diamonds).

For a new diamond/diamond jewelry item that is at least double the trade-in value. Trade-in value is the original purchase price of the trade-in, excluding charges such as tax and shipping. Trade-in values are automatically generated through Jared Trade-in Evaluation system.

Learn more about eligibility and exclusions at Jared.