Jared's Coronavirus Response

SELECT JARED STORES ARE NOW OPEN
WITH SAFETY MEASURES IN PLACE.

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Bill Brace Jared Executive General Manager

5/15: AN UPDATE TO OUR JARED GUESTS
FROM EXECUTIVE GENERAL MANAGER BILL BRACE

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While some of our physical stores remain temporarily closed our online galleries – which offer free shipping on all orders – are always open, and we can connect you with our team members via live chat. If you prefer assistance over the phone, you can call our central Customer Care team at 1-800-527-8229. We are now offering Virtual Jewelry Consultations with a Live Jewelry Expert - CLICK HERE to learn more and get started.  

We have also extended our return policy to accommodate our customers during these uncertain times. Purchases made in store 2/22/20 – 3/22/20 are eligible for a return or exchange within 90 days from the original purchase date. Purchases made online 2/22/20 – 3/22/20 are also eligible for return within 90 days after the purchase was made (shipped). Exchanges cannot be processed on jared.com.


 

 
FREQUENTLY ASKED QUESTIONS REGARDING COVID-19
 

Due to the current situation with COVID-19, you may experience shipping delays. We are actively monitoring our supply chain for issues that impact operations and are working closely with our suppliers to assess and minimize any potential effect.

Currently, every product has a shipping timeframe associated with it. Please reference that timeframe to ensure you will receive your product by your desired date. We value our customers greatly and apologize for any inconvenience this may cause. Thank you for your continued patience and understanding.

The safety of our customers and team members has made it necessary for some Jared locations to remain temporarily closed. Unfortunately, we are not able to ship any jewelry to closed stores at this time. Select stores are open for curbside pickup and we will ship to open stores and your home free of charge. We sincerely apologize for any inconvenience this has caused. Our intention is to reopen the remaining stores once it is safe to do so, as the safety of our team members and customers is our primary concern. Please stay tuned to our website and social media channels for updates on store reopenings.

Jared credit card payments can be made through the mail, online or over the phone by contacting the provider number on the back of your card or on billing statement. Progressive Leasing payments will continue to be auto drafted from your checking account. For questions on your account with Progressive Leasing call 866-319-0290.

As we all continue to navigate the difficulties resulting from COVID-19, Signet’s payment providers (Comenity, Genesis and Progressive Leasing) are able to work with customers during disasters such as COVID-19. If you have questions regarding managing your credit card account, please call the provider phone number on the back of your credit card or on your billing statement. For questions on your account with Progressive Leasing call 866-319-0290.

We have extended our return policy to accommodate our customers during these uncertain times. Purchases made in store 2/22/20 – 3/22/20 are eligible for a return or exchange within 90 days from the original purchase date. Purchases made online 2/22/20 – 3/22/20 are also eligible for return within 90 days after the purchase was made (shipped). Exchanges cannot be processed on jared.com.

Between 3/23/20 and 4/5/20*, select sizable ring styles purchased on jared.com will receive free ring sizing valid for up to 90 days after Jared stores reopen.** Simply bring your ring and packing slip into your local Jared location to initiate the size adjustment.

*Offer not valid on rings purchased before 3/23/20 or after 4/5/20.
**Please note that our stores are temporarily closed due to the COVID-19 pandemic at this time.

We have elected to temporarily close our physical locations beginning 6PM Sunday, March 22. We will continue to follow the guidelines of government and health officials in determining when our stores will reopen. While we regret not being able to serve you in-person during this time, we take this action now in hope that we may safely welcome you back to our stores as soon as possible.

While all of our physical stores will be temporarily closed our online galleries – which offer free shipping on all orders -- are always open, and we can connect you with our team members via live chat. If you prefer assistance over the phone, you can call our central Customer Care team at 800-527-8229.

We appreciate that you are concerned with maintaining your lifetime warranty. While your jewelry is expected to be cleaned and inspected every six months, we will extend a six month grace period from the original inspection date to remain compliant with your warranty terms during these unprecedented times. We will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection, as the safety of our team members and customers is our primary concern. We will happily inspect and honor your warranty at that time. In the event of any changes, we will post updated information on our website. If you would like to confirm your next inspection date, please contact Customer Care at 1-800-527-8229.

Providing our customers with the best value in selecting the perfect gift is very important to us. We will continue to offer exceptional pricing, both in store and online, to make certain our customers always receive the best value. For the most up to date offers please refer to our website. Our Customer Care Department (1-800-527-8229) is always available to assist you with any questions you may have.

The safety of our employees and customers will continue to be the primary driver in our opening and closing practices. We will follow the guidance of state and local authorities and temporarily close stores based on their direction. Our intention is to reopen any temporarily closed stores as soon as it is safe to do so as the safety of our team members and customers is our primary concern. We recommend contacting your local store to confirm they have reopened prior to visiting.

We apologize for the delay and understand how you feel. Each piece of jewelry is important as well as the sentiment that surrounds your jewelry. We are urgently working with our suppliers on updates to be proactive on existing orders. We will continue to notify customers of any potential delays as soon as information is available. Please feel free to contact Customer Care at 1-800-527-8229 if you have any further questions.

While the best guidance for jewelry cleaning and inspections is every six months as stated in our lifetime guarantee, your safety, as well as that of our team members is our primary concern. We will extend a six month grace period from the original inspection date to remain compliant with your warranty terms during these unprecedented times. Your warranty will not void and we will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection. We will happily inspect and honor your warranty at that time. In the event of any changes, we will post updated information on our website. If you would like to confirm your next inspection date, please contact Customer Care at 1-800-527-8229.

We understand that border closures are not within our customer’s control, and your safety is our primary concern. For any type of in-store service or warranty need you may have, we will be happy to assist you when you are able to visit one of our store locations. Any repair or special-order pick-ups will be securely held in the store and any warranty inspections can be completed when you are able to return to the store. All warranties will be extended with a 60-day grace period. We will continue to take good care of you and your jewelry needs when you are comfortable to return for your inspection to Celebrate Life and Express Love ™.

We apologize that you are not able to pick up your jewelry that was being serviced and understand how concerning that can be. Unfortunately, we are not able to ship any jewelry at this time. The safety of our customers and team members has made it necessary to temporarily close, and we will be unable to return your repair until it is safe to reopen the store. We sincerely apologize for any inconvenience this has caused and will continue to keep your jewelry safe and secure until you are able to pick it up. Our intention is to reopen the store as soon as it is safe to do so, as the safety of our team members and customers is our primary concern. We recommend contacting the store to confirm they have reopened prior to visiting.

We take the highest level of care when it comes to your most prized possessions. Know that all repairs are secured in our Vault providing you protection and peace of mind.

We apologize that we are not able to ship your jewelry that was being serviced and understand how concerning that can be. We sincerely apologize for any inconvenience this has caused and will continue to keep your jewelry safe and secure until you are able to safely pick it up. Our intention is to reopen the store once it is safe to do so, as the safety of our team members and customers is our primary concern. We recommend contacting the store to confirm they have reopened prior to visiting.