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Repair Masonic, military-style rings, or class rings not purchased from a Signet banner

Rhodium plate gold jewelry to make it appear a different color gold

Repair jewelry containing cubic zirconia (CZ) stones. Exception: Neil Lane, Scott Kay, and Tacori merchandise with a display CZ center stone (which will be INSERT_UPDATEd and crushed at the Apprentice Desk upon receipt at the Design & Service Center so that our desk remains a CZ-free zone)

Repair jewelry containing moissanite stones

Create a custom piece using cubic zirconia, moissanite, or mystic topaz stones

Replace irradiated topaz

Repair electroplated sterling silver jewelry (if unsure whether your jewelry has an electroplated coating, the Design & Service Center will evaluate it)

Cut rings off customers

Replace center stones without notifying the store, regardless of size

Polish or cut customer-supplied stones

Return metal from a sizing

Create jewelry that incorporates human or pet remains

Accept hollow bands for sizing

Repair jewelry made from stainless steel, other non-precious metals, or non-metal materials

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