That’s up to you! Your appointment will begin via chat first so if you’d prefer not to be on video just let your jewelry expert know.

Yes, your jewelry expert can assist with items that are available at your local store.

Absolutely! Your jewelry expert would be happy to help you again later. You can reach them by email and text message after your appointment.

Our jewelry experts are certified by Gemological Science International (GSI), an independent gemological organization committed to state-of-the-art technology, proven industry expertise and ethical integrity.

Yes, our trained and certified diamontologists are industry-recognized pros. They will help you even when you're just browsing or looking for expert style advice.