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Help & FAQs

Help & FAQs

Our Help & FAQ section contains answers to some of the most common questions we receive. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact our Customer Care Department for additional assistance.


Return and Refund

What is Jared's return and refund policy?

Jared.com's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. Jared.com will not accept the return of merchandise picked up at the store.

Can I return a special ordered item?

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.

Guarantees and Service Plans

Do you offer any guarantees on your merchandise?

Jared the Galleria of Jewelry's Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.

In addition, you may purchase the Jared the Galleria of Jewelry Lifetime Extended Service Plan . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. This plan covers repairs to the mounting (setting) including future ring size adjustments, refinishing and polishing, and resetting your diamonds and gemstones. Note: The Extended Service Plan is not offered for certain metals such as Tungsten and Titanium. You must take your jewelry to a local Jared The Galleria of Jewelry store for repairs under this plan.

Contact Information

I would like to write a letter to your corporate offices. What address can I use?

The address for our corporate headquarters is:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Online Orders

How will I know when my order is ready for pick up at my Jared store?

Your order will be shipped from jared.com to the Jared store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

When will my credit card be charged for my in-store pick up?

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

Will I have to pay shipping charges if I request in-store pick up?

No, there are no shipping charges applied to orders shipped to a store.

Can I have someone other than me pick up my order?

No, for security reasons, the person who ordered the merchandise must be the one to pick up the order.

What do I need to bring with me to the store to pick up my order?

You must bring a valid photo ID (such as a driver's license). You will be required to sign for your merchandise when you arrive to pick it up.

If requested, can I have my merchandise gift wrapped at the store?

Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge.

How long do I have to pick up my merchandise?

Your order will be kept at the store for 30 days. After 30 days, your order will be returned to jared.com and your method of payment will be credited. You will be notified via email that we have received your returned order and that your method of payment has been credited.

Do I have the ability to cancel my jared.com order?

Orders may be canceled up to approximately one hour after they are placed through the Order Status page on jared.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.
Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Jared account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase. The merchandise from a canceled or modified order may not be available for immediate re-purchase.

Am I able to make changes to my jared.com order after it has been placed?

Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with any necessary changes. If the "Modify" button is not available in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be modified.
Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Jared account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.
The merchandise from a canceled or modified order may not be available for immediate re-purchase.

Do you ship orders outside the United States?

No, we are only able to ship orders to street addresses in the 50 United States.

Ring Sizing and Engraving

Do all rings come in the same size or are there different sizes available?

When you purchase a ring on jared.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.

If you do not see your ring size listed for a ring you like, please visit the Jared The Galleria of Jewelry store nearest you to determine if a ring can be ordered in your size.

Do you offer engraving?

Jared the Galleria of Jewelry offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Jared store . (Engraving is not available on jared.com.)

Custom Design

Is it possible to create a ring online?

Yes. Using our Design-a-Ring feature, you can choose a diamond and a setting online and see how your completed ring will look. We put thousands of diamonds and hundreds of settings at your fingertips. Once you've found "the one," our expert craftsmen will place your diamond in the setting you've chosen and send the completed ring on its way to you.

Do you offer services to create custom jewelry that is "one of a kind"?

If you are interested in creating a custom piece of jewelry, please visit one of our Jared The Galleria Of Jewelry store locations .

How do I know a custom jewelry piece is right for me?

If you've searched jewelry stores and websites and still haven't found exactly what you're looking for, custom jewelry is an option to consider. Custom pieces are unlike any other and the design is used only once - what you create is truly original and unique to you (or someone special!). Your piece can also be the restoration or reimagining of a beloved family heirloom.

What are some ways I can customize jewelry?

Customization includes the jewelry type (ring, pendant, bracelet, etc.), the metal, diamonds or gemstones and the overall design of the piece.

Can I incorporate existing jewelry in my custom design?

Yes! Custom design is a great way to refresh jewelry and heirloom items. Consider a redesign like resetting a treasured family diamond into an engagement ring, or shortening a necklace into a bracelet accompanied by jewels from another piece.

What materials are appropriate to bring with me to begin the custom design process?

Bring any inspiration you think would best describe your vision with us. This may include your own sketches, pictures from the internet, elements of other Jared pieces you like (such as a split shank, chain length and style, cuff versus bolo bracelet style, etc.), metal type and ideal diamonds or gemstones. Don't forget to share your budget and timeline!

How do I make a custom jewelry piece?

The Jared Custom Design process begins with an initial idea consultation to work through the design of the piece. Over the next few weeks (with your approval and design tweaks at every step) a wax model is created for casting, the metal is cast and stones are set. Then, your custom jewelry piece is finished, polished and presented to you.

Where can I get a custom piece made?

Jared's Custom Design Studios are ready to help you create a truly one-of-a-kind piece of jewelry. Book a consultation appointment with your local store here.

What's the timeline on custom jewelry?

Custom jewelry usually takes about eight to ten weeks. The design process will fluctuate depending on how intricate the design is and the changes necessary to get the piece just right.

What's the average price of a custom piece?

Customized jewelry can cost as little or as much as you like. Consider the prices of metal used, diamonds and/or gemstones and the intricacies of the design.

Can I see examples of what other customers have created?

Yes. Just ask your Master Craftsman for our studio library during your appointment. Schedule yours now!

What custom jewelry can I make at Jared?

From rings and bracelets to pendants and earring sets, a Master Craftsman at our Custom Design Studio will work with you to create any piece of jewelry you're dreaming of.

Who will create my custom piece?

Personal relationships are so important to us at Jared - especially for custom jewelry that will carry such an expression of love and care! You will work exclusively with one of our Master Craftsmen from the initial design all the way through to the finished piece.

Which metals can I use in my custom jewelry?

Your piece can include any metal that Jared has available such as white gold, yellow gold, sterling silver and more.

Can my design include gemstones?

Yes! You aren't limited to traditional diamonds in your custom piece! Popular gemstones include morganite, topaz, pink or white sapphire, garnet and others. For more details, ask about gemstones (and/or diamonds) during your Custom Design Studio appointment. Book an appointment online here .

Loose Diamonds

What are loose diamonds?

A loose diamond is a polished diamond that hasn't been mounted into a piece of jewelry or setting.

How much do loose diamonds cost?

In addition to their current market value, loose diamond pricing varies according to their cut, color, clarity and carat weight. For more information about the 4C's, click here.

How do I clean my loose diamond?

No need to worry about cleaning your loose diamond right now. Jared's Diamond Specialists don't recommend cleaning loose diamonds unless they've been set and worn. Loose diamonds are delivered in pristine condition and shouldn't need cleaning -- any cleaning before being set could damage the stone.

How do I buy a loose diamond online?

If you've decided to purchase a loose diamond to create a custom piece of jewelry, a great place to start is Jared's online collection. Browse loose diamonds by size, shape and cut, in addition to 360° videos available for hundreds of diamonds. A 20% down payment is required to reserve a diamond for pick-up in your local Jared store.

How do I buy a loose diamond in-store?

Our in-store Master Craftsmen have access to a limited selection of loose diamonds on hand and have access to search 20,000 loose diamonds in the Jared database. Call your local Jared location or click here to schedule your loose diamond consultation with our Custom Design Studio.

Where can I buy a loose diamond?

Stop by the Custom Design Studio located in your local Jared location to purchase loose diamonds.

Can I see my loose diamond before purchasing?

Yes, when purchasing loose diamonds, a 20% down payment is required to reserve your diamond so that you can see it in person at your local Jared location. Many loose diamonds can be viewed online with Jared's 360° video feature as well.

How do I receive my loose diamond?

Loose diamonds are always shipped via a secured shipping service. You can choose to ship your loose diamond to your local Jared store for pick-up or direct to your home.

Can I upgrade my loose diamond in the future?

Yes, Jared's trade-in policy accepts natural diamonds as a discount toward the purchase of new jewelry.

Does Jared offer any financing options?

When buying loose diamonds, special financing over 12 or 18 months is available with a Jared credit card. See your local Jared location for details or get prequalified now.

Are Jared's loose diamonds certified?

All Jared loose diamonds are certified by 3rd party laboratories, such as GIA and GSI .

What loose diamond shapes can I buy?

Round cut, princess cut and more. Check out Jared's selection of loose diamonds shapes, carat weight and price here.

Are different shapes more expensive?

Pricing on any loose diamond, regardless of its shape, varies by market value. The diamond's color, cut, clarity and carat weight is also taken into consideration. Cuts like round and cushion may cost more because of their popularity in the market today.

Does Jared have fancy and/or loose colored diamonds?

Yes, anything other than a round diamond is considered fancy. Discover Jared's collection of colored diamonds in traveling trunk shows. Visit your local Jared location for more details.

Can I buy a loose gemstone other than diamonds?

At this time, our selection of loose gemstones is available only to in-store Master Craftsmen. Make an appointment at your local Jared location for access to loose sapphires, emeralds, rubies and other precious gemstones.

What can I create with my loose diamond?

While most loose diamonds are set in rings or pendants, feel free to get creative! Our Master Craftsmen can work with you to create any piece of jewelry you're dreaming of.

Can Jared help me create a custom piece of jewelry with my loose diamond?

Yes! Our Custom Design Studios located in every Jared store can help you create a custom piece. Find Your Store and make an appointment now.

Where should I store my loose diamond?

Until you're ready to create your dream piece, loose diamonds should be stored in a clean, dry and secure place, like a locked safe deposit box.

Who can I talk to about my loose diamond?

Get your questions answered by our Master Craftsmen at any Jared location.

Which settings work best with a loose diamond?

Most ring settings accommodate a variety of diamond sizes. Popular settings include solitaire, halo, three-stone and more. Jared's Exclusive Setting Collections are also available. We advise our customers to make an appointment at a Custom Design Studio for a guided look at our range of ring settings.

How do I design a ring with loose diamonds?

Set up an appointment with our Custom Design Studio and our Master Craftsmen will help you create a truly one-of-a-kind loose diamond ring. With creating a loose diamond engagement ring, every step from initial sketch to final setting of the diamond requires your approval to ensure your complete satisfaction.

Trade-In Policy

Do you have a trade-in policy?

You may trade in your diamond/diamond jewelry item for another diamond/diamond jewelry item that is at least double the trade-in value. The trade-in value is based on the original purchase price, excluding charges such as tax and shipping. Trade-in values are automatically generated through the Jared The Galleria Of Jewelry Trade-in Evaluation system. No trade-in value is given for gold, silver, or other metals, or gemstones.

Customers with diamond trade-in merchandise not purchased from one of our store brands, must have a North America or United Kingdom postal address that is documented on an acceptable form of ID, (i.e. Driver's License, State ID, Permanent Resident Card which is commonly called a "Green Card", Military ID, or Passport). Trade-ins cannot be accepted from a customer without a North America or United Kingdom address.

Retention Period for all stores EXCEPT those located in Alaska, Hawaii, Oklahoma, North Carolina, Delaware, and Florida: When a customer returns a purchase prior to 30 days from the purchase date and a trade-in is associated with the completed sales slip, the store CANNOT return the trade-in to the owner until the 30 day retention period is expired.

Trade-ins of in-store and online purchases are accepted at any Jared location as allowed by law. Trade-ins are not accepted at jared.com or towards the purchase of Previously Owned Treasures.

General Merchandise Information

Why do you measure jewelry in millimeters?

The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions:

25MM is approximately 1 inch
3MM is approximately 1/8 inch
6MM is approximately 1/4 inch
13MM is approximately 1/2 inch
19MM is approximately 3/4 inch
25MM is approximately 1 inch
50MM is approximately 2 inches
75MM is approximately 3 inches

Do all rings come in the same size or are there different sizes available?

All of our rings are sized to what has been determined is an average finger size. When you purchase a ring on jared.com, you will be shown the size (or sizes) in which the ring is available. If your finger is a different size, we can adjust the ring. Learn more about ring sizing.

What determines the price of a diamond?

A diamond's value is determined by its carat weight, color, cut and clarity. For further information about diamonds please refer to the 4Cs Diamond Guide article on Jewelry Wise .

What determines the price of a setting fee?

A setting fee is assessed based on the size of the diamond and the metal type used to secure the diamond in the mounting.

What is the difference between white gold and platinum?

White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.

What colored gemstones are considered precious?

Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious .

What is the difference between natural and lab-created stones?

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.

LEARN MORE ABOUT LAB-CREATED STONES »

Online Tax Calculation

How is sales tax calculated?

Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag. Please note: This is an estimated calculation and the amount may change depending upon on the location (zip code) of where the merchandise is being shipped.

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