Baume & Mercier Warranty

Baume & Mercier


Warranty Extension

If you are the owner of a Clifton Baumatic: For 1 more year guarantee, please register within 60 days after purchase with the form below:
ACTIVATE YOUR WARRANY EXTENSION
 

International warranty

All Baume & Mercier watches purchased from an authorized retailer are covered by a 24-month International Warranty as stated in the below conditions.
 

The following Baume & Mercier (International) Warranty applies to Baume & Mercier watches sold or presented for warranty service in any country. What the Baume & Mercier (International) Warranty covers and for how long Your watch has been made according to the strict quality standards of Baume & Mercier and with all the care of highly qualified watchmakers. Nevertheless, the watch is covered by this Baume & Mercier (International) Warranty against defects in manufacturing and materials. Please contact one of the authorized Baume & Mercier boutiques, Baume & Mercier retailers or Baume & Mercier After-Sales Service Centers located around the world (see service contacts below) and they will be able to provide warranty service as defined herein. Baume & Mercier warrants its product against defects in materials and manufacturing for a period of two (2) years from the date of purchase (the "Warranty period"). If the product is returned

during the Warranty period, Baume & Mercier will repair or replace any defective watch part free of charge within a reasonable time after the product is returned, subject to the right to charge

for shipping costs. Upon expiration of the Warranty period, any repairs will be subject to a service charge.
 

How to obtain service

You may obtain service by bringing or sending the watch to your authorized Baume & Mercier boutique, Baume & Mercier retailer or to any Baume & Mercier After-Sales Service Center as

further indicated below. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include

certified delivery and insurance. In order to obtain service through this Baume & Mercier

(International) Warranty the watch must be accompanied by the

original warranty card that was included with the watch at the time of purchase.

To be valid, the original warranty card should be:

- either duly completed, dated, stamped and signed by an authorized Baume & Mercier boutique or Baume & Mercier retailer, at the time of purchase;

- or duly activated electronically by an authorized Baume & Mercier boutique or Baume & Mercier retailer, at the time of purchase. Such card may only be completed or activated electronically by

an authorized Baume & Mercier boutique or Baume & Mercier retailer.
 

What is not covered under the Baume & Mercier (International) Warranty

The Baume & Mercier (International) Warranty does not cover:

a. Defects and damage due to loss, theft or fire or other causes beyond our control;

b. Defects and damage resulting from misuse or negligence or accident;

c. Defects and damage caused by improper use (knocks, dents, crushing to the case or crystal, etc.), alterations, tampering, dismantling or services and repairs completed by anyone else than an authorized Baume & Mercier boutique, Baume & Mercier retailer or Baume & Mercier After-Sales

Service Center, or by the use of components other than those recommended by Baume & Mercier;

d. Defects and damage due to fair wear and tear;

e. Fair wear and tear of non-metallic straps or bracelets (leather, rubber synthetic polymer, etc.);

f. Watches where the serial number originally imprinted on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;

g. Routine maintenance and cleaning.
 

Baume & Mercier Service Contacts Only authorized Baume & Mercier boutiques, Baume & Mercier retailers and Baume & Mercier After-Sales Service Centers

are entitled to provide warranty service as defined herein. For more information and a complete list of authorized Baume & Mercier boutiques, Baume & Mercier retailers and Baume &Mercier After-Sales Service Centers, please consult the Baume & Mercier website www.baume-et-mercier.com or ask the authorized Baume & Mercier boutique or Baume & Mercier retailer indicated on the warranty card or in your sales documentation. Additional warranty conditions applicable in the United States of America and Canada only:

Baume & Mercier Limited Warranty

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THE BAUME & MERCIER INTERNATIONAL WARRANTY SET FORTH ABOVE IS A LIMITED WARRANTY AND SHALL BE THE EXCLUSIVE MANUFACTURER'S WARRANTY IN LIEU OF ANY OTHER EXPRESS WARRANTIES. NEITHER THIS LIMITED WARRANTY NOR ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND BEYOND THE PERIOD OF TWO (2) YEARS FROM THE DATE OF PURCHASE. FOR A PERIOD OF TWO (2) YEARS FROM THE DATE OF PURCHASE, BAUME & MERCIER WILL, IN ITS SOLE DISCRETION, REPAIR OR REPLACE ANY DEFECTIVE WATCH OR PART UNDER THE LIMITED WARRANTY FREE OF CHARGE SUBJECT TO THE RIGHT TO CHARGE FOR SHIPPING COSTS, AND SUBJECT TO THE FOLLOWING CONDITIONS: THE WATCH MUST BE ACCOMPANIED BY THE WARRANTY CARD (ENCLOSED WITH THE WATCH), DULY COMPLETED, DATED, STAMPED AND SIGNED BY AN AUTHORIZED BAUME & MERCIER BOUTIQUE OR RETAILER. SUCH CARD MAY ONLY BE COMPLETED BY AN AUTHORIZED BAUME & MERCIER BOUTIQUE OR BAUME & MERCIER RETAILER. THE SERIAL NUMBER ORIGINALLY IMPRINTED ON THE WATCH CASE IS CLEARLY LEGIBLE AND NO PART OF THE ORIGINAL WATCH BACK OR ORIGINAL SERIAL NUMBER HAS BEEN REMOVED, CHANGED, ALTERED, REPLACED, ERASED OR DEFACED. IN ADDITION TO THE FOREGOING, ALL OTHER CONDITIONS SET FORTH IN THE BAUME & MERCIER (INTERNATIONAL) WARRANTY ARE APPLICABLE TO THE BAUME & MERCIER LIMITED WARRANTY IN THE UNITED STATES OF AMERICA AND CANADA. FAILURE OF ANY OF THESE CONDITIONS VOIDS ALL WARRANTY RIGHTS. THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY. BAUME & MERCIER SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
 

Baume & Mercier does not authorize any distributor or seller of its products to make any warranties beyond this limited warranty or to otherwise assume for Baume & Mercier any obligations or liability in connection with the sale or distribution of its products. Some States, provinces or territories do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. A warranty claim may be sent to the Baume & Mercier Service Center or Richemont Canada, Inc. at the following addresses, or as specified above in 'Baume & Mercier service contacts', in each case using the procedure outlined in 'How to Obtain Service':

Baume & Mercier Service Center (BMSC)

15100 Trinity Blvd, Suite 300

Fort Worth TX 76155

United States

(Please send watch via insured carrier only, no drop off available at this location)

Tel: +1 800 MERCIER

Email: baume-and-mercier.us@baume-et-mercier.com

Richemont Canada, Inc.

4610 Eastgate Parkway, Unit 1

Mississauga Ontario L4W 3W6

Canada

Tel: +1 800 661 6109

Email: baume-and-mercier.us@baume-et-mercier.com
 

DOWNLOAD THE INTERNATIONAL WARRANY BOOKLET