Jared Vault FAQs

Jared Vault FAQs

1. Where can I pay my Jared Vault Credit card bill?
For Comenity Bank Cardholders: visit d.comenity.net/jared/ to manage your account or call (866) 231-0070
For Genesis Cardholders: Visit Jared.myfinanceservice.com to manage your account or call (877) 328-8334

2. Will my JaredVault.com online profile automatically transfer to Jared.com?
No, your JaredVault.com online profile will not automatically transfer to Jared.com but you can set up a new online profile to manage your wishlist, payment options, and online orders placed on Jared.com using that profile.
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3. Do Jared Vault stores have the same merchandise as Jared the Galleria of Jewelry stores?
The majority of the Jared Vault stores have an assortment consisting of some Jared product, retired product, and specially sourced Jared Vault product.

4. Can a guest place an order from Jared.com and have their purchase shipped to a Jared Vault location?
Most jewelry on Jared.com can be shipped to a Jared Vault location, with the exception of previously owned merchandise, Pandora, and select watch brands.

5. Will a Jared Vault store be able to place an order from Jared.com and ship the product to a Jared The Galleria Of Jewelry location for the guest?
Select stores will have access to Jared.com and will be able to ship to a Jared The Galleria Of Jewelry location. Please check with your Jared Vault location to see if that store is eligible.
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6. Can Jared The Galleria Of Jewelry accept returns from merchandise purchased at Jared Vault?
Yes, Jared Vault has the same return policy as Jared The Galleria Of Jewelry. Merchandise can be returned at either location. Only merchandise purchased online from Jared.com may be returned to Jared.com.

7. Can I have my repair work and warranty inspections completed at Jared The Galleria Of Jewelry if the merchandise was purchased at Jared Vault?
Yes, warranty inspections can be completed at either a Jared The Galleria Of Jewelry or Jared Vault store if purchased at one of those locations or on Jared.com. Merchandise purchased at Jared Vault can have repair work (including work covered by a service plan) performed at Jared The Galleria of Jewelry.

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