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Customer Care

Customer Care

Questions or Comments ?

Customer Care Hours

Mon.- Fri. 9am - 10pm ET

Saturday 10am - 10pm ET

Sunday 12pm - 9pm ET

Submit a comment or question to our Customer Care team

Live Chat with a Customer Care team member

Call 800-527-8229 to speak to our Customer Care team directly

Return and Refund

What is Jared's return and refund policy?

Jared.com's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. Jared.com will not accept the return of merchandise picked up at the store.

Can I return a special ordered item?

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.

Guarantees and Service Plans

Do you offer any guarantees on your merchandise?

Jared the Galleria of Jewelry's Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.

In addition, you may purchase the Jared the Galleria of Jewelry Lifetime Extended Service Plan . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. This plan covers repairs to the mounting (setting) including future ring size adjustments, refinishing and polishing, and resetting your diamonds and gemstones. Note: The Extended Service Plan is not offered for certain metals such as Tungsten and Titanium. You must take your jewelry to a local Jared The Galleria of Jewelry store for repairs under this plan.

Contact Information

I would like to write a letter to your corporate offices. What address can I use?

The address for our corporate headquarters is:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

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