Free 2nd Day Shipping to Your Home or Any Store! Any Purchase – No Minimum (see shipping details)

Help & FAQs

Help & FAQs

Our Help & FAQ section contains answers to some of the most common questions we receive. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact our Customer Care Department for additional assistance.


Return and Refund

What is Jared's return and refund policy?

Jared.com's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. Jared.com will not accept the return of merchandise picked up at the store.

Can I return a special ordered item?

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.

Guarantees and Service Plans

Do you offer any guarantees on your merchandise?

Jared the Galleria of Jewelry's Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.

In addition, you may purchase the Jared the Galleria of Jewelry Lifetime Extended Service Plan . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. This plan covers repairs to the mounting (setting) including future ring size adjustments, refinishing and polishing, and resetting your diamonds and gemstones. Note: The Extended Service Plan is not offered for certain metals such as Tungsten and Titanium. You must take your jewelry to a local Jared The Galleria of Jewelry store for repairs under this plan.

Contact Information

I would like to write a letter to your corporate offices. What address can I use?

The address for our corporate headquarters is:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Payment Address

If I want to mail a payment, what address should I use?

Jared the Galleria of Jewelry
PO Box 740425
Cincinnati, OH 45274-0425

*Please include your Jared the Galleria of Jewelry credit account number on your check or money order. Do not send cash. Cash payments may only be made at one of our Jared The Galleria Of Jewelry store locations .

Online Orders

How will I know when my order is ready for pick up at my Jared store?

Your order will be shipped from jared.com to the Jared store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

When will my credit card be charged for my in-store pick up?

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

Will I have to pay shipping charges if I request in-store pick up?

No, there are no shipping charges applied to orders shipped to a store.

Can I have someone other than me pick up my order?

No, for security reasons, the person who ordered the merchandise must be the one to pick up the order.

What do I need to bring with me to the store to pick up my order?

You must bring a valid photo ID (such as a driver's license). You will be required to sign for your merchandise when you arrive to pick it up.

If requested, can I have my merchandise gift wrapped at the store?

Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge.

How long do I have to pick up my merchandise?

Your order will be kept at the store for 30 days. After 30 days, your order will be returned to jared.com and your method of payment will be credited. You will be notified via email that we have received your returned order and that your method of payment has been credited.

Do I have the ability to cancel my jared.com order?

Orders may be canceled up to approximately one hour after they are placed through the Order Status page on jared.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.
Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Jared account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase. The merchandise from a canceled or modified order may not be available for immediate re-purchase.

Am I able to make changes to my jared.com order after it has been placed?

Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with any necessary changes. If the "Modify" button is not available in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be modified.
Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Jared account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.
The merchandise from a canceled or modified order may not be available for immediate re-purchase.

Ring Sizing and Engraving

Do all rings come in the same size or are there different sizes available?

When you purchase a ring on jared.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.

If you do not see your ring size listed for a ring you like, please visit the Jared The Galleria of Jewelry store nearest you to determine if a ring can be ordered in your size.

Do you offer engraving?

Jared the Galleria of Jewelry offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Jared store . (Engraving is not available on jared.com.)

Custom Design

Is it possible to create a ring online?

Yes. Using our Design-a-Ring? feature, you can choose a diamond and a setting online and see how your completed ring will look. We put thousands of diamonds and hundreds of settings at your fingertips. Once you've found "the one," our expert craftsmen will place your diamond in the setting you've chosen and send the completed ring on its way to you.

Do you offer services to create custom jewelry that is "one of a kind"?

If you are interested in creating a custom piece of jewelry, please visit one of our Jared The Galleria Of Jewelry store locations .

Trade-In Policy

Do you have a trade-in policy?

You may trade in your diamond/diamond jewelry item for another diamond/diamond jewelry item that is at least double the trade-in value. The trade-in value is based on the original purchase price, excluding charges such as tax and shipping. Trade-in values are automatically generated through the Jared The Galleria Of Jewelry Trade-in Evaluation system. No trade-in value is given for gold, silver, or other metals, or gemstones.

Customers with diamond trade-in merchandise not purchased from one of our store brands, must have a North America or United Kingdom postal address that is documented on an acceptable form of ID, (i.e. Driver's License, State ID, Permanent Resident Card which is commonly called a "Green Card", Military ID, or Passport). Trade-ins cannot be accepted from a customer without a North America or United Kingdom address.

Retention Period for all stores EXCEPT those located in Alaska, Hawaii, Oklahoma, North Carolina, Delaware, and Florida: When a customer returns a purchase prior to 30 days from the purchase date and a trade-in is associated with the completed sales slip, the store CANNOT return the trade-in to the owner until the 30 day retention period is expired.

Trade-ins of in-store and online purchases are accepted at any Jared location as allowed by law. Trade-ins are not accepted at jared.com or towards the purchase of Previously Owned Treasures.

General Merchandise Information

Why do you measure jewelry in millimeters?

The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions:

25MM is approximately 1 inch
3MM is approximately 1/8 inch
6MM is approximately 1/4 inch
13MM is approximately 1/2 inch
19MM is approximately 3/4 inch
25MM is approximately 1 inch
50MM is approximately 2 inches
75MM is approximately 3 inches

Do all rings come in the same size or are there different sizes available?

All of our rings are sized to what has been determined is an average finger size. When you purchase a ring on jared.com, you will be shown the size (or sizes) in which the ring is available. If your finger is a different size, we can adjust the ring. Learn more about ring sizing.

What determines the price of a diamond?

A diamond's value is determined by its carat weight, color, cut and clarity. For further information about diamonds please refer to the 4Cs Diamond Guide article on Jewelry Wise .

What determines the price of a setting fee?

A setting fee is assessed based on the size of the diamond and the metal type used to secure the diamond in the mounting.

What is the difference between white gold and platinum?

White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.

What colored gemstones are considered precious?

Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.

What is the difference between natural and lab-created stones?

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.

Online Tax Calculation

How is sales tax calculated?

Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag. Please note: This is an estimated calculation and the amount may change depending upon on the location (zip code) of where the merchandise is being shipped.

Thank You!

Your email has been sent.


Close